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We proudly warranty our products because of our dedication to quality craftsmanship. In the rare event your product malfunctions due to defect while under warranty, we will be happy to remedy the problem. Before requesting repair/exchange under warranty, please check out our troubleshooting section, our manual section, and our video product demos here.
UltraQ, DynaQ, CyberQ Cloud, DigiQ DX3, PartyQ controls, Pit Viper, and Pit Bull Fans: THE BBQ GURU warrants these products to be free from defect in workmanship and materials for a period of 2 years (2 Year limited Warranty) from the date of purchase.
Should the unit malfunction within the warranty period, you must contact BBQ Guru customer service to get a Return Material Authorization (RMA) number to return it to the factory. If defective, it will be repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user serviceable parts on this unit.
This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion, or other misuse, including use of any component with any product not manufactured by BBQ Guru. Components with excessive wear or damage due to misuse will not be covered under warranty.
Fraudulent transactions or purchases disputed by chargeback are not eligible for product warranty or support and devices will be disabled.
THE BBQ GURU shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product. THE BBQ GURU’s liability for any breach of this agreement shall not exceed the purchase price paid E. & E.O.
If your control, probe, power pack, or fan is malfunctioning and is out of warranty, we may be able to troubleshoot it by phone or email. If it is determined that your part has been damaged in any way during use we will recommend that you purchase a new part.
Pit/Food Probes, Power Packs, and other Accessories (90 day warranty) THE BBQ GURU warrants these products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase.
Please visit our Return Merchandise Request page to begin the return and/or exchange process.
We do not offer repair service for out of warranty controls, components, or accessories. It might be possible for our customer service team to troubleshoot the issue and advise you as to which component needs to be replaced. If you have questions about an out of warranty control please Contact Us.
BBQ Guru will only hold returned products for an RMA repair request for a maximum of 90 days. BBQ Guru will make multiple attempts to contact the customer to complete repair process, but if customer does not return BBQ Guru inquiries or indicates they no longer want the product, products will be disposed of at the sole discretion of BBQ Guru after the 90 day period.